Our return policy is as stated:
A. If one of our products is not defective but does not meet your expectations; return it within 30 days of the date of receipt in its original condition, unwashed and unused. Once the product is received we will issue you a refund for the product with shipping charges and a $5 restocking fee deducted.
B. If one of our products is found to be defective or was shipped to you in error, return it within 30 days of the date of receipt and we’ll cover the cost of shipping! Return it in its original condition, unwashed and unused for a full refund or exchange.
To request a refund or exchange, please send an email to firstname.lastname@example.org with the following information:
1. Your original order number and the product you want to return
2. The reason why you are not completely satisfied
3. Whether you would like a refund or exchange. If you would like an exchange please provide the new product you want us to ship.
4. The address you are planning to ship the product from.
5. If the product is defective or you were shipped the wrong product, attach a photo of the product showing the details of the issue.
Once we receive your return request we will respond within 2 business days with a return authorization and prepaid shipping label. Please allow 14 days for us to receive and process your return. Original shipping fees are not refundable.